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Our philosophy
Our products and services must be excellent in quality, low in price and perfect in service. Therefore, profit is not the main purpose of the organization, but the result of our efforts which shall be proper compensation. Cost savings, quality innovation and product and service differentiation contribute to the part of the benefit which is determined by our efforts.
Our activities are conducted in compliance with laws and ordinances in Ecuador and abroad, international rules and practices, and internal rules, as well as with social common sense.
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āOur expertise, to conclude in fair transactions
There are two participants in every transaction: the one who sells and the one who buys; both want to conclude the business in an easy and satisfactory way; We are partners, agents, or representatives of the seller, we deal with the paperwork, documentation, receipt of goods, delivery and after sale; but we also take care of assisting the buyer by providing all the collaboration required for the operation to conclude successfully for the parties. We always maintain a permanent contact and an open line of communication between all the participants in such a way that we are all aware of what is happening.
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Being the state our main client, all the sales of goods and services are made by contest following a strict procedure that consisting in several stages, starting with the registration of the supplier in the database of the buyer, the state in this case, for which process is required the submission of forms and legal documents certifying the seller existence and capacity to act in the buyer country. Eventually we participate in tenders in other countries neighboring Ecuador
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Normally the process of search potential business takes a lot of time, first we have to know the needs of the entity, eventually the customer require technical assistance and information to facilitates the correct determination of needs.
Being we, partners, agents or representatives of the seller, we gather all the documentation of the seller, and register it to enable in such a way that it is empowered as an certified offeror.
We explain meticulously and in detail to the seller, our partner, the needs and particular characteristics of the requested in the tender, all the requirements and guarantees required in the specifications of the bidding process, determining its coverage;
The document collection stage takes time, normally 60 to 90 days to be ready with all the documentation in order, so that on the presentation date our offer be a solid offer, that is, that it complies with all the technical specifications and conditions requested by the buyer and also be commercially attractive and convenient to the provider.
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If we be honored with the order, the following stage is the the fulfillment of the agreement, that is, the delivery of the goods or the rendering of services; It is a very important stage, since the payment collection and the return of the guarantees delivered to the buyer depends of faithful fulfillment of the contract, and the delivering offered goods or services within the agreed time, price and specifications.
In all cases, our role is to collaborate with the supplier in the installation, start-up, training and maintenance of the equipment sold if it is specified in the sales contract.
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In all the process we are always attentive and available (24/7) .., every day, 24 hours.
Our team are fully qualified and trained to respond to any service needs.
Business Philosophy
It’s common for large multinational corporations to partner with small firms with local expertise to win contracts. We committed to conducting our business honestly, with integrity, and in compliance with all applicable laws, “We do not tolerate illegal or unethical practices by our employees or others working on behalf of the Company.” We not tolerate business misconduct of any kind. I remind everybody of our Group’s code of conduct and zero tolerance of any facilitation activities.